Orders will be shipped using the shipping method selected at checkout, subject to product availability.

If an item becomes unavailable after your order is placed, we will notify you promptly using the contact information you provided. You may choose to wait until the item becomes available or request a full refund.

Estimated delivery times are provided for reference only and are not guaranteed. Delivery delays caused by carriers, customs authorities, severe weather, public holidays, or other circumstances beyond our reasonable control may occur.

International orders may be subject to customs duties, import taxes and other fees imposed by the destination country or region. These charges are determined by the destination country's customs authorities and are the sole responsibility of the customer.

Genatronik GmbH does not collect these charges and has no control over their amount. They may be collected by the carrier or customs authorities before delivery.

If you refuse to pay applicable customs duties or taxes and the shipment is returned to us, we reserve the right, where permitted by applicable law, to deduct any shipping charges, return shipping costs, customs fees or other expenses incurred from any refund.